MENA countries are still struggling with an unsustainable social contract. The state has a strong role to play, especially given the COVID-19 pandemic, but is often hampered by corruption, a lack of transparency, and inefficient service delivery, leading to a decline in public trust. This social contract needs to be renegotiated, re-engineered, and renewed, to place people at the center, engage citizens themselves in solutions they seek, and foster a sense of joint accountability.
Digital transformation is and should be a key driver of accelerating and enforcing this social contract. This is the time to rethink the social contract in MENA with digital transformation as a crucial enabler for anti-corruption, transparency, public participation that will strengthen trust, improve the quality of services and serve as a cornerstone of a reconstructed social contract.
Building on two previous high-level discussions, the third MENA Tech webinar will focus on digital transformation drivers and enablers of a new social contract that addresses accountable service delivery, transparency, and effective citizen engagement.
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June 18, 2021 at 02:37PM
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MENA Tech: A New Social Contract in the Era of Digital Transformation in MENA - World Bank Group
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